Contact us
Contact PurePawhelp with your order or item
Need help with your order, delivery details, or an item that arrived damaged or incorrect? Email us and we’ll take a look as quickly as possible.
What we can help with
- • Damaged item — send us a clear photo and a short explanation of the issue.
- • Incorrect item or print issue — let us know what’s wrong and include photos if possible.
- • Delivery detail changes — if your order has not moved too far into production, we may be able to help.
- • General support — if you’re unsure what to do next, email us and we’ll point you in the right direction.
The fastest way to reach us
We currently handle support by email so everything stays clear, personal and easy to follow.
Email support@purepawstudio.com and include:
- • Your full name
- • The email used at checkout
- • Your order ID, if available
- • A short summary of the issue
- • Photos, if your item arrived damaged or incorrect
We aim to reply within 1–2 working days.
Personalised order policy
Because each PurePaw item is personalised and made to order, we do not accept returns for change of mind.
If your item arrives damaged or there is a problem with your order, contact us and we’ll review it as quickly as possible.
Looking for a delivery estimate or dispatch guidance? Visit our shipping page. For order status updates, visit track your order.